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Cover image for 10 Industrial Chat Channel Structures That Actually Work (With Templates)
Friday•

10 Industrial Chat Channel Structures That Actually Work (With Templates)

Manufacturing and industrial operations depend on rapid, accurate communication to maintain productivity, safety, and equipment uptime. With unplanned downtime costing the world's 500 largest companies an estimated $1.4 trillion annually, establishing effective communication channel structures is not optional. This article presents 10 proven chat channel frameworks for industrial settings, complete with templates you can adapt.

By Fikri Ghazi • Software Developer

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Cover image for Building an Effective Ticket Categorization Strategy for Large Organizations
Saturday•

Building an Effective Ticket Categorization Strategy for Large Organizations

When organizations struggle with their ticketing systems, the problem often isn't the technology—it's the taxonomy. On average, organizations have 205 ticket types in their service desk but use only 34, while poor ticket categorization leads to team confusion, inefficient ticket handling, poor reports, and increased cost per ticket.

By Fikri Ghazi • Software Developer

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