Automate IT helpdesk, HR inquiries, and operations support for the manufacturing workforce across all shifts and languages.

Quick2Chat is an AI assistant that handles employee questions, troubleshooting, and knowledge lookup for manufacturing teams.

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Our Customers

Alaska Air - Customer using our helpdesk solutions

Avantor - Customer using our helpdesk solutions

Ricoh - Customer using our helpdesk solutions

SolarWinds - Customer using our helpdesk solutions

AI Helpdesk Solutions for Manufacturing showing automated support for IT, HR, and operational queries

Problem

Manufacturing Operates 24/7

When employees need help after hours or across time zones, they're left waiting. Traditional support systems can't keep up with modern manufacturing demands.

Night shift IT issues stop production while helpdesk sleeps: Critical IT issues during night shifts cause production delays and downtime when traditional helpdesk support is unavailable.
Retiring experts take decades of knowledge with them: Veteran employees leaving the company take irreplaceable institutional knowledge, creating knowledge gaps and training challenges.
Multilingual workforce struggles with English-only support: Diverse manufacturing teams face language barriers when accessing support systems that only provide English-language assistance.
Safety compliance gaps due to hard-to-find procedures: Critical safety procedures are buried in complex documentation systems, making it difficult for workers to quickly access vital safety information.

Solution

One AI Assistant. Every Department. Round the Clock.

Quick2Chat unifies IT, HR, operations, and safety support in one AI assistant. Get instant answers across departments, shifts, and languages – from midnight password resets to Spanish-language safety procedures.

Enterprise AI Helpdesk Microsoft Teams Integration for Manufacturing

24/7 IT helpdesk automation: Automated IT support available around the clock for all shifts, handling password resets, account issues, and technical troubleshooting without human intervention.
Multilingual knowledge base access: Access company policies, procedures, and safety guidelines in multiple languages, ensuring all employees can find the information they need regardless of native language.
Intelligent agent handoff: Seamlessly escalate complex issues to human agents with full conversation context and priority routing, ensuring critical manufacturing issues receive immediate expert attention.
Manager Dashboard: Real-time analytics and insights into support requests, response times, and team productivity across all shifts and manufacturing departments for informed decision-making.
Reporting: Comprehensive reporting on support metrics, SLA performance, and trend analysis to optimize manufacturing operations and identify areas for improvement.
Ticketing: Integrated ticketing system that automatically creates, tracks, and manages support requests with seamless integration to existing IT service management tools.

24/7 IT Helpdesk Automation

Never let IT issues disrupt your business operations. Our AI assistant provides instant technical support around the clock, handling password resets, account issues, and troubleshooting for all teams.

Instant technical assistance: Get immediate help with technical issues 24/7, ensuring your team never waits for support during critical business hours.
Automated troubleshooting: AI-powered troubleshooting capabilities that diagnose and resolve common technical issues without human intervention.
Self-service requests: Empower users with efficient self-service options.

AI Agent Webchat UI for 24/7 IT Helpdesk Support

Multilingual Knowledge Base Access

Help every team member find what they need in their preferred language.

Multi-language support: Access critical information in Spanish, English, and other languages your team speaks.
Automatic translation: Write your knowledge base once – AI instantly translates content to any language your team needs.
Universal content access: Every document and resource becomes accessible in multiple languages without manual translation work.

AI Search RAG Knowledge Base for Multilingual Support

Intelligent Agent Handoff

When complex issues arise, seamlessly escalate to human experts with full context. Our AI ensures critical business issues receive immediate expert attention with complete conversation history and priority routing.

Context preservation: Complete conversation history and context transferred to human agents for seamless handoff.
Priority routing: Critical business issues automatically routed to appropriate experts based on urgency and department.
VIP detection: Intelligent detection of high-priority users and issues for immediate escalation.

AI-Human Handoff Agent Webchat Client for Manufacturing Support

Manager Dashboard

Get real-time insights into your support operations. Track response times, identify trends, and optimize team productivity across all departments with comprehensive analytics.

Real-time analytics: Live dashboard showing support metrics, response times, and team performance across all departments.
Performance monitoring: Track support quality and response times across different teams and time zones.
Performance insights: Identify bottlenecks and optimization opportunities in your support operations.

AI Helpdesk Reporting and Analytics Dashboard for Manufacturing

Comprehensive Reporting

Make data-driven decisions with detailed reports on support metrics, SLA performance, and trend analysis. Optimize your business operations with insights that matter.

Custom report creation: Build tailored reports focused on specific business metrics and KPIs.
SLA tracking: Monitor service level agreements and response time compliance across all departments.
Trend analysis: Identify patterns and trends in support requests to improve business processes.

AI Helpdesk Analytics Custom Reports for Manufacturing

Integrated Ticketing System

Streamline support request management with our integrated ticketing system. Automatically create, track, and manage support requests with seamless integration to your existing IT service management tools.

Automatic ticket creation: Support requests automatically converted to tickets with proper categorization and routing.
ServiceNow integration: Seamless integration with ServiceNow and other enterprise ticketing systems.
Status tracking: Real-time ticket status updates and progress tracking for transparent communication.

AI Ticketing Integrations with ServiceNow, Jira, Zoho and more for Manufacturing

Frequently Asked Questions

Answers to common questions about how our support platform works for manufacturing operations, from shop floor IT issues to preventing downtime, accessing knowledge, and 24/7 support.

What kinds of IT issues can this support system help with in a manufacturing environment?: It can assist with software issues, system outages, user access problems, equipment-related IT support, legacy system support, and general troubleshooting across the plant's IT infrastructure.
How does the system handle knowledge base and documentation for complex manufacturing setups?: All documents, manuals, internal guides, and troubleshooting protocols can be ingested into a searchable knowledge base. Users can query it in natural language and get contextual answers instantly.
What if the AI cannot solve a complex issue – is human escalation possible?: Yes. If the issue is complex, the system can escalate and connect you with a human expert. The full conversation history and context are preserved to help the expert continue where the AI left off.
Will the system scale if we have multiple sites or many users across different departments?: Yes. The support platform is designed to scale across departments, sites, and teams, allowing centralized support while providing access to all relevant users and maintaining consistent service standards.
Does the solution help with managing knowledge gaps and making internal documentation more usable?: Yes. It can ingest documents from multiple sources, index them for easy searching, and provide contextual answers so critical information doesn't get buried in files or left to individual memory.

Join enterprises achieving 85% increase in resolution rates. Get Microsoft Teams integration, AI assistance, and seamless ticketing system connections.

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