AI Helpdesk Solution for Multilingual Support in Microsoft Teams

Empower your workforce worldwide with instant, AI-driven help in their own language. No more language barriers — just fast, accurate support directly inside Teams.

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Our Customers
Alaska Air - Customer using our helpdesk solutionsAvantor - Customer using our helpdesk solutionsRicoh - Customer using our helpdesk solutionsSolarWinds - Customer using our helpdesk solutions
Multi-language service desk in Microsoft Teams UI

The Challenge: Supporting Employees Worldwide

Large organizations often struggle to deliver timely, accurate support due to:

  • Reliance on email or ticket systems that introduce delay, especially across time zones.
  • Agents who don’t speak all the languages, leading to miscommunication and frustration.
  • Fragmented tools that don’t allow live chat or rich context (screenshots, logs, etc.).

Our Solution: Instant Multilingual Service Desk

With our Teams-based platform, your employees worldwide get help in their native language, while support agents maintain full context and tools.

Real-Time Translation
Both the user and agent see messages in their preferred language, automatically translated behind the scenes.
Rich Chat Experience
Support for file sharing, screenshots, links, and context so agents can diagnose issues faster.
Global Queue Routing
Route incoming requests by language, locale, or skill so the right agent handles them first.
Agent view in Teams with multilingual chat

Agent & Admin Tools

Full-Featured Tools for Agents & Managers

We built in tools that make support smooth for both agents and their managers — real-time translation, reporting, role-based access, and more.

Dashboard showing different available agent lists for users to be assigned into
Multilingual Agent Console
Agents can accept chats via Teams, use canned responses, translate messages, view screenshot attachments, and more.
Role-Based Permissions
Different roles (agent, manager, admin) with varying access to monitoring, reporting, and configuration.
Analytics & Reporting
Track metrics by language, region, response time, satisfaction; see how many queries are deflected vs routed to live support.
Outage & Alert Management
Publish system-wide alerts or outages; those are translated and shown to users in their local language.
Human Handoff & Escalation
Seamlessly transfer chats from bot to live agent, or escalate from L1 to L2 with full context and history.
Knowledge Base Integration
Surface FAQs, guides, and troubleshooting steps directly inside the agent console to speed up response times.

Results in the Real World

How organizations using our multilingual service desk perform

100+

Languages Supported

Languages & locales available in real-time translation

70%

Faster Resolution Rate

Compared to traditional multilingual support by email or phone

24/7

Always On Globally

Support coverage across time-zones without language waits

Security, Compliance & Localization

Enterprise-Grade Security for Multi-Language Service Desk

Quick2Chat is designed to protect your data, meet compliance requirements, and deliver secure translation services directly in Microsoft Teams.

Microsoft 365 Certified
Quick2Chat is a Microsoft 365 Certified Teams app, independently audited against Microsoft security and compliance standards to protect sensitive enterprise data.
Data Residency & Isolation
Each customer instance is isolated with separate databases and encryption at rest, ensuring no cross-tenant data exposure and supporting regional compliance requirements.
No Training Data Leakage
Conversations and translations are never used to train public AI models. All processing stays within secure, enterprise-grade environments.
Granular Access Control
Restrict who can view, translate, or manage conversations with role-based permissions, ensuring sensitive requests are handled only by authorized team members.

Built for Microsoft Teams

Seamless integration so your users and agents work where they already collaborate.

Single Sign-On with Microsoft 365
Use existing identities, MFA, and access policies.
In-Teams Chat & Notifications
Agents and employees receive chat requests, alerts, and support tickets right inside the Teams client—desktop, web, or mobile.
Teams integration showing chats within the Teams client

Join enterprises achieving 85% increase in resolution rates. Get Microsoft Teams integration, AI assistance, and seamless ticketing system connections.

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