6 Best Zendesk Alternatives for Microsoft Teams
If your team lives in Microsoft Teams, you need a helpdesk that does too. This guide covers what to look for and compares the top options.
Employee
Has a question
Teams Chat
Starts conversation
AI Assistant
Instant answers
Live Agent
When needed
Employee
Has a question
Teams Chat
Starts conversation
AI Assistant
Instant answers
Live Agent
When needed
The support journey — from question to resolution, without leaving Teams
What to look for in a Teams helpdesk
Native Teams integration — Start a chat from Teams to ask for help, create tickets, get AI self-service, and solve everything without leaving Teams.
AI with custom knowledge base — Bring in your knowledge base and let users chat with AI to find answers. No-code setup, no technical expertise required.
AI to human handoff — Users can simply ask to connect to a person and the AI will hand off to a live agent with full conversation context preserved.
Workflow builder — Build workflows to automate routing, approvals, and notifications without writing code.
Analytics and reporting — Track resolution times, agent performance, and customer satisfaction with analytics to continuously improve your support.
Enterprise integrations — If you're using ServiceNow, Jira, or Azure DevOps, make sure those connections work out of the box.
Microsoft 365 certification — This matters for enterprise security and compliance. It means the app meets Microsoft 365 security standards and your data stays in their cloud.
The alternatives compared
Showing 6 of 6
Quick2Chat
RecommendedAI-powered self-service with knowledge base integration and seamless handoff to live agents. Connects to ServiceNow, Jira, and Azure DevOps out of the box.
Best for: Enterprise teams wanting AI + M365 security
Tikit
Virtual Agent handles self-service requests. Maximizes M365 E3/E5 licenses with Power BI reporting and Power Automate workflows.
Desk365
AI Agent learns from your data to draft responses. Includes ticket summarization and auto-generates KB articles from conversations.
Pylon
AI-native platform claiming 50% ticket deflection. Works across Slack, Teams, and Discord with Salesforce and HubSpot integrations.
Freshdesk
Create and update tickets from Teams via connector app. Established platform with large integration library but requires context-switching.
Zoho Desk
Zia AI agents handle routine support tasks. 200+ integrations but Teams is connector-based, not native.
Common questions
Get started with Quick2Chat
Enterprise helpdesk with AI, live agent handoff, and same-day setup.