Resolve IT issues
before they
become tickets
An AI-powered IT helpdesk built directly into Microsoft Teams. Employees get instant answers to tech issues — password resets, software access, VPN troubleshooting, and more — without opening a ticket or waiting in queue.
Your IT helpdesk is stuck in a queue
Traditional IT helpdesks are built around queues. Employees wait. Analysts get buried. Problems that should take seconds take days.
Submit a ticket and wait hours or daysfor a response to basic IT questions.
IT analysts spend 60% of timeon repetitive, low-complexity questions like password resets.
Employees interrupt the teamby switching to chat channels for quick fixes.
After-hours issues go unresolveduntil the next morning — blocking remote and global teams.
No visibility into trending problemsor knowledge gaps until they snowball.
Instant, accurate answers in Teams— employees ask in natural language and get fixes immediately.
IT analysts focus on complex, high-value work— not password resets and VPN walkthroughs.
AI handles 70%+ of requestswithout any human involvement.
Fully available 24/7covering all time zones and shifts.
Analytics surface recurring issuesso IT can fix root causes proactively.
Everything IT support needs,
nothing they don't
Built specifically for IT teams — not a generic chatbot bolted onto a ticketing system.
Instant Knowledge Retrieval
Searches your internal IT docs, runbooks, SOPs, and KB articles in real time to surface the exact fix — no manual searching required.
Ticket Deflection
Resolves common issues without creating a ticket. When a ticket is needed, it drafts it with full context so the analyst hits the ground running.
Smart Escalation
Employees simply ask to talk to a human and get routed to the right team. Full conversation history and AI summary transfer instantly. L1 to L2 escalation with /escalate, VIP priority routing included.
Step-by-Step Guidance
Walks employees through troubleshooting workflows interactively — asking clarifying questions to pinpoint the exact issue and resolution.
IT Analytics Dashboard
Track resolution rates, ticket deflection, most common issue categories, and knowledge gaps — broken down by team, department, or location.
Knowledge Base Sync
Upload Word docs, PDFs, PowerPoints, and KB articles. The AI stays current as your policies and systems change — no retraining required.
Handles the questions IT
hears every day
From quick password resets to detailed software troubleshooting — the AI resolves issues your team sees over and over.
No worries — this is easy to fix! Since your authenticator codes are tied to your old device, we'll re-link it. Here's how:
- 1Go to myaccount.microsoft.com and sign in with your password
- 2Click Security info → Add method
- 3Choose Authenticator app and scan the QR code on your new phone
- 4Remove your old device from the list once set up
If you can't sign in at all, reply here and I'll escalate to IT for an emergency bypass code.
Live in Teams in three steps
No new tools to roll out. No training for employees. Just install the app and start deflecting tickets immediately.
Connect Your Knowledge
Upload your IT runbooks, SOPs, troubleshooting guides, and KB articles. The AI indexes everything and stays current as you update docs.
Supported: .pdf, .docx, .pptx | Sources: SharePoint, upload | Sync: Automatic on change
Deploy to Teams
Install the app via Microsoft Teams Admin Center. Employees find it in their Apps tab — no downloads, no logins, no change management needed.
Setup time: ~15 minutes | Auth: Azure AD / SSO | Rollout: Org-wide or by group
Watch Tickets Drop
The AI starts resolving issues immediately. Track deflection rates, identify recurring problems, and continuously improve your knowledge base.
Results: visible within week 1 | Dashboard: real-time analytics | Avg. ROI: seen within 30 days
Simply ask to talk
to a human
Ask to talk to a human and get connected to the right expert instantly. The handoff happens right in the same chat — no context lost, no waiting, no bouncing around.
- Complete conversation history and AI-generated summary transferred to the agent
- Smart routing by topic — networking, security, hardware, and more go to the right team
- VIP detection routes high-priority users through priority queues automatically
- L1 to L2 escalation with a simple /escalate command — no disruption to the experience
One-click escalation,
zero context lost
When a case needs higher-level support, agents instantly route from L1 to L2 with a simple /escalate command. All context, chat history, and AI-generated notes transfer seamlessly — so the L2 specialist picks up exactly where L1 left off.
Common questions
from IT leaders
How does Quick2Chat learn our IT knowledge base?+
You upload your own documents — runbooks, SOPs, troubleshooting guides, KB articles — to Quick2Chat's knowledge base. The AI reads and learns from those documents only. It never fabricates answers; if it doesn't have the information, it says so and offers to escalate.
What happens when the AI can't resolve an issue?+
Employees can simply ask to talk to a human, and Quick2Chat connects them to the right agent instantly. The handoff happens in the same chat — with the complete conversation history, an AI-generated summary, and issue category transferred to the agent. Agents can also escalate from L1 to L2 with a simple /escalate command, with full context preserved. VIP users are automatically detected and routed through priority queues.
Can it integrate with our existing ticketing system?+
Yes. When an issue requires a ticket, Quick2Chat can draft it with full context — including the conversation history, issue category, and AI-generated summary — so the analyst hits the ground running. Integration with ServiceNow, Jira Service Management, and other ITSM tools is supported.
Can we control what the AI handles vs. always escalates?+
Absolutely. Admins configure preconfigured agent lists and routing pipelines to determine which issue categories the AI handles fully and which route directly to human agents. You can set up skill-based routing so technical issues go to technical specialists, security issues to the security team, and so on. Sensitive topics can be restricted from the AI entirely.
Stop answering the same
IT questions twice
Join IT teams already deflecting thousands of tickets per month. Set up in 15 minutes, see results in your first week.