Answer Every HR
Question, Instantly,
Inside Teams
Your HR team answers the same 20 questions hundreds of times a year. Quick2Chat lives inside Microsoft Teams and handles them automatically — pulling answers directly from your own policies and documents. Employees get instant answers. Your HR team gets their time back.
HR teams are buried in repetitive questions
The same questions hit your HR inbox every day — pulling your team away from the strategic work that moves the needle.
Employees wait hours (or days)for answers to basic questions about PTO, benefits, or policies.
HR generalists spend 30–40% of their timeanswering the same tier-1 questions repeatedly.
Policy documents are scatteredacross intranet pages, email attachments, and outdated PDFs.
No visibility into knowledge gaps— HR doesn't know which policies confuse employees until it's too late.
Instant, accurate answers 24/7— sourced directly from your HR knowledge base. No waiting.
HR team reclaims hours every weekto focus on strategic initiatives, HRBP work, and complex cases.
Single source of truth— upload your policies once, and the AI always cites the latest version.
Analytics surface knowledge gapsautomatically, so HR can proactively improve documentation.
Everything HR needs,
nothing they don't
Purpose-built for HR workflows inside Microsoft Teams. No new apps for employees to learn.
Natural Language Q&A
Employees ask questions in plain English and get answers drawn directly from your HR documents — no forms or keywords required.
Policy Document Upload
Upload handbooks, benefits guides, leave policies, and SOPs as Word, PDF, or PowerPoint files. The AI learns from them immediately.
Always Up to Date
When policies change, simply re-upload the document. The AI updates its knowledge instantly — no re-training or downtime required.
Smart Human Escalation
When a question needs a human, Quick2Chat routes it to the right HR team member — with the full conversation context attached.
HR Analytics Dashboard
Track the questions employees ask most, resolution rates, escalation frequency, and identify documentation gaps in real time.
Native Teams Experience
Employees never leave Microsoft Teams. The assistant appears as a familiar chat — no new tools, logins, or behavior changes needed.
The questions Quick2Chat
answers automatically
From day-one onboarding to annual enrollment, your employees get answers to questions like these without a single HR ticket.
Time Off & Leave
- How many PTO days do I have left?
- How do I request parental leave?
- Is Election Day a company holiday?
- What's the bereavement leave policy?
- Can I carry over unused vacation?
Benefits & Enrollment
- When is open enrollment?
- Which dental plans are available?
- How do I add a dependent to my plan?
- What's the 401(k) match?
- Do we have an FSA or HSA?
Payroll & Comp
- When is the next pay date?
- How do I update my direct deposit?
- Where do I find my W-2?
- How do I change my tax withholding?
Onboarding
- What do I complete in week one?
- Where do I submit my I-9?
- How do I set up my benefits?
- Who is my HR contact?
- When does my probationary period end?
Policies & Compliance
- What's the remote work policy?
- Can I expense a home office setup?
- What's the gift policy?
- How do I report harassment?
Anything You Need
- Upload your own documents
- Add industry-specific terminology
- We adapt to your workflows
Up and running in days,
not months
Quick2Chat deploys inside your existing Microsoft Teams environment. No dev work required from your IT team.
Install the Teams App
Deploy Quick2Chat to your Microsoft Teams tenant in minutes via the Teams Admin Center.
Upload Your HR Docs
Add your employee handbook, policy documents, benefits guides, and FAQs to the knowledge base.
Configure Escalation Routing
Define which question types escalate to which HR team members or specialist groups.
Go Live & Improve
Launch to employees. Use analytics to continuously refine answers and fill knowledge gaps.
Simply ask to talk
to a human
Ask to talk to a human and get connected to the right expert instantly. The handoff happens right in the same chat — no context lost, no waiting, no bouncing around.
- Complete conversation history and AI-generated summary transferred to the agent
- Smart routing by topic — IT issues, HR queries, billing, and more go to the right team
- VIP detection routes high-priority users through priority queues automatically
- L1 to L2 escalation with a simple /escalate command — no disruption to the experience
Employee asks a question
"Can you connect me to someone? I need help setting up my new laptop."
AI resolves or detects escalation need80% resolved here
Checks your knowledge base first — or recognizes when a human is needed.
Instant handoff to the right agent
Complete chat history, AI summary, and context transferred — no repeat explanations.
Resolution tracked end-to-end
Conversation logged with full context for analytics and continuous improvement.
Complete visibility into
every HR conversation
Real-time dashboards track AI and agent performance across every chat. Monitor KPIs, spot trends, and build custom reports — so HR leadership always knows what employees need.
AI Performance Dashboard
Real-time insights into resolution rates, response times, and conversation volumes — filterable by department, region, or team.
Knowledge Gap Detection
Automatically flags questions the AI couldn't resolve and surfaces search queries with no matching content — so HR knows exactly which policies to create or update.
KPI & SLA Monitoring
Track first response time, resolution time, and SLA compliance in real time. Get alerts when metrics fall below your configured thresholds.
Custom Reports
Build reports by department, question category, time period, or resolution outcome. Export to PDF, Excel, or CSV — or schedule automated delivery.
Common questions
from HR leaders
How does Quick2Chat know our HR policies?+
You upload your own documents — employee handbooks, benefits guides, policy PDFs, onboarding materials — to Quick2Chat's knowledge base. The AI reads and learns from those documents only. It never fabricates answers; if it doesn't have the information, it says so and offers to escalate.
What happens when the AI can't answer a question?+
Quick2Chat recognizes the limits of its knowledge. When it lacks a confident answer, it escalates to the right HR team member — configured by you — and passes the full chat history so the employee never has to repeat themselves. Unanswered questions are also flagged in your analytics as knowledge gaps.
Is employee chat data secure and confidential?+
Yes. Quick2Chat is deployed within your Microsoft tenant and inherits your existing data residency and security controls. Conversations are not used to train external AI models. Access to chat history is controlled by admin permissions, and the product is designed for enterprise data governance compliance.
How long does it take to set up?+
Most organizations are live within 1–3 business days. The process involves installing the Teams app, uploading your initial documents, and configuring escalation routing rules. No custom development is required, and our implementation team supports you throughout.
Does Quick2Chat work for both US and global HR policies?+
Yes. The knowledge base is defined entirely by the documents you upload, so you can include jurisdiction-specific policy documents. You can configure the assistant to recognize an employee's location and surface the relevant policies accordingly.
Can we control what topics the AI handles vs. always escalates?+
Absolutely. Admins configure routing rules to determine which question categories the AI handles fully, which always escalate, and which escalate only when the AI isn't confident. You can also restrict sensitive topics — like compensation reviews or PIP discussions — from the AI entirely.
See Quick2Chat answer your
HR questions live
Book a 30-minute demo and bring your real HR policy documents. We'll show you exactly how Quick2Chat would handle your employees' most common questions.