Smarter Employee Support, Faster Resolutions
Give your team a faster way to get unstuck. Quick2Chat connects chat, ticketing, and AI automation so employees get answers quickly and agents focus on what matters.
Our Mission
We're building the chat platform that gets employees back up and running quickly
Quick2Chat makes support fast, personal, and effective. Employees get answers, agents stay focused, and everyone keeps moving.
Help Your Team Get Back to Work
Waiting on tickets slows everything down. Quick2Chat makes it simple to ask for help, get quick answers, and keep projects moving.
AI That Handles the Busywork
Our AI gathers details, suggests quick fixes, and routes requests so live agents focus on the issues that really matter.
Support That Feels Personal
No more clunky portals. Employees can chat naturally, get updates in real time, and feel supported at every step.
Solve It Right the First Time
Get the right context up front so tickets don't bounce back and forth. Issues get resolved quickly and stay resolved.
Automation That Works for You
Routine tasks like status updates, reminders, and duplicate closures happen automatically so your team can focus on problem-solving.
Everyone Stays in the Loop
IT, HR, and operations all see the same updates reducing miscommunication and keeping projects on track.
Response Time
Email - 2 Hours
Chat Service - 49 Sec
Resolution Time
Email - 2.8 Days
Chat Service - 1.3 Days
Customer Satisfaction
4.8 out of 5.0
Customer Success
Real Results from Quick2Chat
Our customers see faster resolutions, higher engagement, and streamlined support processes — all while maintaining a high level of user satisfaction.
200%+ increase in chat conversations with the service desk during the first months of implementation.
60% About of requests resolved automatically by AI-powered chat tasks without analyst intervention.
Instant, multilingual support with seamless switching and full integration into ticketing and Teams.
"The service provided is unique in its class, and the team's interest in solving problems is evident. Wonderful support from implementation to go-live."
Quick2Chat's adaptability helped maintain high satisfaction across user groups while keeping access secure, Teams-native, and hands-off for infrastructure management. For those considering Quick2Chat, this global manufacturer's advice is clear: "Take the leap — it is very beneficial for the organization and user satisfaction."
Product Tour
Note: Quick2Chat is built on our V5 helpdesk platform by Instant Technologies, so you'll see V5 branding in these videos.
AI Chat & Ticketing Integration
Microsoft Teams Integration
AI Content Generation
Configuration & Administration
Ready to Transform Employee Support?
Quick2Chat helps your team resolve issues faster, improve satisfaction, and free up agents to focus on what really matters. Let's get your organization moving quicker.