Analytics & Reporting for AI-Powered Support
Gain complete visibility into every chat, track KPIs and SLAs, and build custom reports with AI-driven dashboards.
You Can’t Improve What You Don’t Measure
Without visibility into chat data, KPIs, and SLAs, teams struggle to optimize performance and customer satisfaction.
Blind Spots
Leaders lack real-time visibility into AI and human chat performance
SLA Compliance Risks
Untracked SLAs and KPIs lead to missed expectations and unhappy customers
Rigid Reports
Legacy systems offer static, one-size-fits-all reports with no customization
Smarter Analytics for Smarter Support
With AI dashboards, KPI tracking, and fully customizable reports, Quick2Chat makes it easy to monitor, measure, and improve every interaction.
AI Dashboard
Real-time analytics with AI-powered insights and visualization
Track & Report All Chats
Monitor AI and human conversations with complete visibility
Monitor KPI & SLA
Track SLA compliance, resolution times, and satisfaction metrics
Custom Forms and Reports
Build a custom form to collect any data within your chat workflow – control with JavaScript
Powerful Features Built for Enterprise
Everything you need to transform your customer support with AI
AI Dashboard
- Interactive visualizations and trends
- AI-driven recommendations for optimization
- Filter by department, region, or team
Track & Report All Chats
- Conversation transcripts with metadata
- Volume and duration analysis
- Topic and intent categorization
Monitor KPI & SLA
- First response time monitoring
- Resolution time tracking
- SLA compliance dashboards
Custom Reports
- Drag-and-drop report builder
- Export to PDF, Excel, or CSV
- Automated scheduling and delivery
Turn Conversations into Insights
Track chats, monitor KPIs and SLAs, and build custom reports that power continuous improvement.