AI Knowledge Base (RAG)
Transform scattered documents, PDFs, and web content into intelligent answers that your AI can deliver in seconds—not hours of searching.
Beyond Search: When Finding Answers Becomes Finding Intelligence
Your team has the knowledge—it's just trapped in dozens of documents, systems, and formats where AI can't reach it
Scattered Information
Critical knowledge is spread across PDFs, websites, SharePoint, and tribal knowledge that AI cannot access
Search Frustration
Employees and customers search the same questions repeatedly because answers are buried or outdated
Knowledge Gaps
AI gives generic responses instead of your company's specific policies, procedures, and expertise
AI Knowledge Base: Turn Documents Into Intelligence
Upload any content—PDFs, websites, documents—and Quick2Chat's AI instantly transforms it into searchable knowledge that delivers precise, contextual answers to every question.
Universal Content Ingestion
Upload PDFs, documents, web pages, videos, and structured data—AI processes everything automatically
Features
- Upload PDFs PPTX DOCX as knowledge base files
- Index knowledge base articles and files via Azure Cognitive Search
- Import content from SharePoint knowledge base
- Bring your own data from external sources
- Unified knowledge base and file-based AI search
- Searchable file reference for AI-powered chat
- Manage knowledge base files through admin dashboard
- Publish uploaded files for AI indexing
Smart Search & Retrieval
Hybrid search combines keyword precision with semantic understanding for perfect answer matching
Features
- Upload documents and files to knowledge base
- Use Azure Cognitive Search for indexing
- Scrape and index external web pages
- Unified search across knowledge base and files
- Live web browse tool for AI responses
- Admin visibility into indexing status
- Filter search by tag keyword type language
- Summarization of responses with links to full content
Security & Compliance
Enterprise-grade access controls, data privacy, and governance
Features
- Microsoft 365 certification
- Tenant database isolation
- Azure AD / Entra authentication
- Role based access control
- No user data used to train AI models
- Data retention less than thirty days post termination
- Annual penetration testing
- Quarterly vulnerability scanning
- Data encrypted in transit and at rest
- Geographic data storage in the United States
Powerful Features Built for Enterprise
Everything you need to transform your customer support with AI
Multi-Modal Content Ingestion
- PDF processing with OCR for scanned documents and images
- Word documents, PowerPoint presentations, and Excel spreadsheets
- Web page crawling with automatic change detection and updates
Automated Content Processing
- Automatic content categorization and intelligent tagging
- Duplicate detection and content merging for consistency
- Multi-language translation and localization support
Hybrid Search Architecture
- Vector semantic search for conceptual and contextual queries
- Traditional keyword search for exact matches and specific terms
- Hybrid ranking algorithm that combines both approaches optimally
Knowledge Analytics
- Most and least accessed content with usage analytics
- Search query analysis revealing knowledge gaps and opportunities
- Content effectiveness scoring based on user feedback and outcomes
Content Optimization
- A/B testing for content variations and optimization
- Automated content suggestions based on unresolved queries
- Content approval workflows with collaborative review process
Content Versioning & Security
- Git-like versioning with rollback capabilities and change tracking
- Role-based access control with department and content-level permissions
- Audit logging for all content changes and access patterns
Turn Your Knowledge Into Intelligence Today
Stop letting valuable information sit unused in documents—make it accessible to AI and your entire organization