AI-to-Human Handoff
Simply ask to talk to a human and get connected to the right expert instantly, with your full conversation already shared.
Beyond AI: When Human Expertise Becomes Essential
AI handles 80% of support brilliantly—but your customers need seamless access to human experts for the complex 20%
Complex Issues
Multi-step problems requiring creative thinking and business judgment that AI cannot navigate
Emotional Moments
Frustrated customers need empathy, de-escalation, and understanding that only humans provide
High-Stakes Decisions
VIP customers and critical business situations require expert human judgment and personalized solutions
AI That Can Quickly Connect You to a Human
Simply say 'connect me to a person,' 'I need human help,' or 'get me someone'—Quick2Chat instantly understands any request, connects you to the right expert, and transfers your complete conversation context.
Agent Web Chat
A powerful tool for human agents to seamlessly take over conversations and provide expert assistance when AI needs additional support
Features
- Chat history
- File uploads attachments
- Standard replies canned responses
- Ai-assist suggestion tools
- Team escalation routing
- Presence sync with Microsoft teams
- Translation
- Ticketing integration
Intelligent Routing
VIP customers, complex issues, and specialized requests automatically reach the right expert
Features
- Vip chat routing based on employee information
- Using job titles and roles
- Automatic pulling of employee information
- Prioritized routing
- Labels and tags for VIP chats
Instant Escalation
L1 to L2 escalation with simple /escalate command—no disruption to customer experience
Features
- One-click escalation or /escalate command
- Preconfigured agent lists or pipeline stages
- Visual logs for all escalations in the flow timeline
- Clear agent dashboard highlight of escalated chats
- Full conversation history preserved through escalation
- Notifications to users when routed to another tier
- User-facing messages for wait time and routing
- Ability to escalate to other departments or teams
- Fallback behavior configurable (if L2 agent unavailable)
Powerful Features Built for Enterprise
Everything you need to transform your customer support with AI
Natural Language Human Requests
- Understands natural requests like 'connect me to a person', 'I need human help', 'get me someone'
- Recognizes variations and colloquial phrases ('talk to a real person', 'human please', 'get me an agent')
- Processes requests in multiple languages with proper routing
Context-Preserving Transfers
- Complete conversation transcript with timestamps
- AI-generated conversation summary in digestible format
- Customer sentiment score and interaction patterns
VIP Customer Routing
- Job title-based VIP identification (CFO, executives)
- Priority queue placement with reduced wait times
- Senior agent routing for critical issues
Skill-Based Agent Routing
- Technical issues → Technical support specialists
- Billing queries → Account management team
- Product questions → Product experts
Dynamic Queue Management
- Real-time agent availability monitoring via Teams presence
- Estimated wait time predictions with live updates
- Priority-based routing (VIP customers, urgent issues)
Platform Integrations
- Microsoft Teams native integration with instant notifications
- CRM data injection (Salesforce, HubSpot, Zendesk)
- Ticketing system integration (JIRA, ServiceNow, SolarWinds)
The Complete AI-to-Human Handoff Solution
Deliver exceptional support with AI that knows when customers need human expertise